FAQ, ORDERS & RETURNS
FAQ
What happens after I place my order?
We will provide you with an email confirmation of your order and will begin right away. Once the table is complete we will notify you via email to make the remainder of the payment due. We will then let you know the shipping details of you order.
How long will it take for my table to arrive?
Please allow 6-8 weeks (from the day you order) for your table to be built plus shipping to your address in Australia.
Can I customise my table in a way not listed on your website?
We are happy to work with you to make your table just the way you like it – please get in contact with us before ordering.
Do you deliver outside of Australia?
At this point in time we only deliver to addresses within Australia. Please register your interest for future overseas deliveries via the contact form located on our contact page.
Order Processing
After finalising the selection of your product and any associated product add-on options, you will be asked to provide a non-refundable partial payment. You will then receive an email confirming your order (if you’ve provided your email address), normally within a few minutes of ordering.
We will then organise for your custom product to be hand-made by our master craftsman here in Sydney, Australia. Building will then take approximately 6-8 weeks before your order is ready to ship.
You are welcome to contact us if you would like more exact information about the timing.
Order Cancellation
Before proceeding to the checkout, please be 100% sure about your order. After you paid the deposit you can cancel your order however your paid deposit will not be refunded.
Change of Mind Returns
Unfortunately we are unable to accept the return of any products due to change of mind, as they are all custom made to order.
In-transit Damage
If you choose to have your item delivered, please ensure that you purchase the appropriate amount of insurance. If your item is damaged in transit, please contact the courier directly.
Minor imperfections
We are proud to produce high quality Products. Our Products are made from natural material and are hand crafted and minor imperfection can. This is normal and expected for hand crafted furniture made from natural material. We will not accept refund or return for minor imperfections.
Variations
Our Products are hand crafted from solid timber and as no two trees are alike, variation in colour, finish and grain will occur. We cannot accept refund or return for such variations.
Underside of Products
Our main focus is on the parts of the Products of your product that are visible while normally being used. Underside or rear of the furniture is not finished to the same standard as the rest of the product.
Faults
In the unlikely event that an item or part is faulty, please let us know and we will ensure that it is reworked to the excellent standard that we always aim for. You are required to send photos of any damaged product to The Table Flippers via email (hello@thetableflippers.com.au) along with your receipt.
This applies in conjunction with our other general Terms & Conditions.